Refund Policy

1. Nature of what you buy

Courses are digital goods that are made available to you immediately after payment is verified and remain accessible to you thereafter. A free preview of the first lesson is available on most paid Courses so you can evaluate the content before purchase. Please use the preview before buying.

2. Refund eligibility

You may request a refund of a paid Course purchase within seven (7) days of purchase, provided that you have not completed a substantial portion of the Course (as indicated by your progress), and the purchase was not made at a clearly-marked non-refundable or final-sale price. We assess each request in good faith and in line with applicable consumer-protection law.

3. Items that are not refundable

• Free courses and free enrolments (no payment was made).
• Courses where you have completed a substantial portion or obtained the certificate.
• Purchases clearly marked as non-refundable, final sale, or promotional.
• One-time production fees and optional add-on fees (for example, the AI Q&A add-on) once the associated generation or service has been delivered.
• Subscription fees for a period that has already begun or been used, and amounts already paid where you cancel auto-renewal (cancellation stops future charges only).

4. Subscriptions

You may cancel a subscription at any time. Cancellation stops future renewals; it does not refund the current period, and you keep your plan benefits until the period ends. Where auto-renewal applies, you are charged at the start of each period unless you cancel beforehand. Any statutory cooling-off or consumer rights that apply to you are preserved.

5. Gifts

A gifted Course is delivered to the recipient’s account immediately and is generally non-refundable once claimed. If a gift cannot be delivered (for example, the recipient already owns the Course), we will not complete the charge or will handle it as described at the time of purchase.

6. How to request a refund

Contact us via the Contact page or the email below with your account email and order details. We aim to acknowledge requests promptly and to decide them within a reasonable period. We may ask for information to verify the purchase and assess eligibility.

7. How approved refunds are paid

Approved refunds are returned to your original payment method through our payment provider (MyFatoorah) or, where appropriate or where you agree, credited to your Trainica wallet for future use on the Platform. Payment-provider or bank processing times may apply.

8. Effect on Creators

When a refund or chargeback occurs, the corresponding Creator earnings and platform amounts are reversed or adjusted through corrective ledger entries, consistent with our append-only accounting.

9. Chargebacks and abuse

Please contact us before initiating a chargeback so we can help. Fraudulent chargebacks or repeated abuse of this Refund Policy may result in refusal of future refunds, reversal of access, and suspension of your account.

10. Contact and updates

Questions about refunds can be sent to the contact details below. We may update this Refund Policy from time to time; the current version is always posted here with its effective date.